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FAQs

General Questions

Why Does ShopKetti Exist?

We created ShopKetti to simplify the wholesale process for your business. Our platform simplifies the wholesale process by removing distributors while providing a variety of tools that increase sales, communications, and transparency. Feel free to contact us anytime with questions or feedback at hello@shopketti.com.


Where Is ShopKetti Based?

ShopKetti is based in New York City. We currently provide our service throughout the United States and most of the world!


Are These Wholesale Prices?

Yes, the prices listed by manufacturers on our platform are always a wholesale price.


Can I Use This Platform If I'm Not A Wholesaler?

No, this is a wholesale platform. All retailers and buyers must provide a Tax ID number.


How Do I Sign Up?

Just click Join at the top of the page. Once completed you’ll have access to our entire platform!


How Does ShopKetti Work?

It’s simple! After signing up product manufacturers will add their products to the marketplace. From there buyers can purchase them directly by adding products to their cart and checking out. If there are orders from multiple manufacturers in one order ShopKetti will split up the order into multiple POs for each manufacturer.

If the buyer has any questions they can contact the manufacturer or us directly.


Can We Create Multiple User Accounts For Our Company?

Yes! Click Organization Settings, select the “Users” tab and start creating accounts for the people you work with.


How Does ShopKetti Process Payments?

We use Stripe as our payment processor. To ensure safety we don’t see or have access to any payment information that goes through our platform.


When Can I Contact ShopKetti?

You can emails us anytime or call us Monday - Friday from 10am - 5:30pm (EST)

Email us at support@shopketti.com or call us at (917) 338-0729


Can I Talk With Other Businesses?

Yes you can! We provide a private messaging service that you can use both internally and to communicate with other businesses.


What Are The Collections At The Top Of The Marketplace?

They’re product bundles we’ve created to highlight a season, type of product, or occasion.


What Are The Benefits Of ShopKetti?

Save Time

It’s difficult creating multiple accounts and waiting for approval from so many manufacturers. One free ShopKetti account bring all those manufacturers together under one marketplace. Don’t see a brand or product you want? Send an email to hello@shopketti.com and we’ll tell them to come on board!

Find New Products

Our marketplace makes it easy to discover and purchase new and exciting inventory for your store. Simply find the products you like, select the quantity, and add it to your cart! Once you’re done shopping, checkout and we take care of the rest. Your order will be updated with tracking numbers and shipping costs after being placed.

Save Money

When you place an order on ShopKetti you’re placing it directly with the manufacturer. No distributors means no markup from their end. And because it’s free to join, retailers only pay for the price of goods plus shipping.

Be Heard

We created ShopKetti for small and independent businesses. If you ever have any questions or suggestions feel free to email us at hello@shopketti.com or contact us directly through our live chat!



Retailer Questions

Do Retailers Pay Any Fees?

No, retailers are only required to pay for the products they purchase and shipping.


When Am I Charged For My Order?

Orders are not charged immediately. You will be charged once a manufacturer accepts your order and is ready to ship.


I Have A Question About A Product Or Brand, Who Can I Talk To?

Have a chat with the manufacturer! Clicking a manufacturers name on their product card will take you to their storefront. From there you can start a direct chat with them to answer all your questions.

You can also contact us with any questions you might have.


Will ShopKetti Hold My Credit Card Information?

No, ShopKetti never holds any credit card information. While payment methods can be saved to your account the information is held by Stripe, our payment processor.


What If I Need A Refund?

If you have any problem with your order or shipment you can reach out to ShopKetti directly by emailing us at hello@shopketti.com.



Manufacturer Questions

How Do I Add Products To The Marketplace

Uploading products to the marketplace is easy for any manufacturer or creator to do.

Select the Products tab on the left hand side of your dashboard. Once there select Add Product and begin adding the information we’ve requested in the form. Once completed click Save Product. If your product has multiple variations you can add them via the Variants tab at the top of the page.


How Do I Receive Payment?

When you are ready to accept an order click the Charge Order button at the top of your order. The order will be charged and the funds transferred directly to your bank account.


Do I Need To Connect A Bank Account

Yes, we’d like to be able to pay you.


How Do I Add A Bank Account

Click Organization Settings and select the Banking/Payouts tab. From here you can link your account which will automate payment transfers.


Do Manufacturers Pay Any Fees?

Yes, manufacturers pay a 5% commission for every sale and a 2.9% credit card processing fee. If the buyers payment is ACH the processing fee is reduced to 0.8%.


I Don’t See Any Prices In The Marketplace, What’s Going On?

While manufacturers have full access to the marketplace they do not have access to each others wholesale pricing. We’ve removed this from their view in order to reduce price wars.

Don’t worry, buyers can still see all prices.


I Want To Jazz Up My Storefront, How Do I Do That?

Our storefronts give manufacturers the opportunity to express their brand and curate their image. Adding a logo and banner image will go a long way in building trust while a clear and concise company description will help buyers understand their position in the marketplace.

Additional files and descriptions can be uploaded to each storefront, too. These can be instructional, branding, or sales materials which buyers can download directly without contacting you.


How Can I Set Up A Discount

Discounts can be created from the Discount tab in the dashboard. Once there select the type of discount you’d like to create, the amount of the discount, and save it. You can set up a global message that will appear on each of your product pages as well as a banner that can convey any discount to buyers in your storefront.

We can also help manufacturers set up and promote their discounts.


How Do I Get Into The Collections At The Top Of The Marketplace?

Just ask! Shoot us an email if you think your product belongs in a collection.


Can I Suggest A Collection?

You sure can! Send us an email or give us a call.